Refund & Cancellation Policy

Last updated: 2026-08-05

This policy explains how refunds work if you change your mind after a purchase.

1. Before you buy

Our Apps are described in detail on their product pages. If you are unsure whether an App works with your hardware or workflow, please contact our support team before buying — we answer support questions for prospective customers too.

2. When you can request a refund

You may request a refund within 14 days of your purchase date. Because digital licences can be delivered instantly and cannot be returned, refunds are issued on a case-by-case basis after we review your request.

We will generally grant a refund within the 14-day window unless we have evidence the App was used contrary to its licence or the request is abusive.

3. How to request a refund

Email us at support@xyzzyapps.link with the subject "Refund request" and include:

- The email address used at checkout;

- The App(s) purchased;

- The approximate purchase date (a receipt or Payment Gateway payment reference helps);

- A brief reason for the request.

4. What happens next

We will review your request and reply within 2 business days. If approved, the refund is issued to the original payment method through Payment Gateway. Depending on your bank or card issuer, the refunded amount may take 5 to 10 business days to appear on your statement.

Refunds are issued in the currency in which you paid, using the exchange rate applicable at the time of the original transaction.

5. Licence key after refund

A refund means your licence is revoked. Please stop using and uninstall the App after a refund is processed. You are not entitled to keep using an App for which you received a refund.

6. Cancellation

You may cancel an order before payment is completed by closing the checkout page; nothing will be charged. Once payment succeeds, the order is fulfilled immediately (digital goods), so cancellation is handled through the refund process above.

7. Chargebacks and disputes

If you dispute a charge with your bank or card issuer before contacting us, the dispute process will follow the rules of your card network. We ask that you contact us first — we can usually resolve issues faster and friendlier than a chargeback.

8. Statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, or any other applicable law.