Grievance Officer & Dispute Redressal

Last updated: 2026-08-05

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, we provide the following grievance redressal mechanism. If you have a complaint about a purchase, our software, or the handling of your personal data, please reach out and we will resolve it.

1. Grievance Officer

Name: Harsha M

Designation: Grievance Officer, Xyzzy Apps LLP

Email: support@xyzzyapps.link

Address: Flat 301, Malani Icon, Hyderabad, Telangana - 500080

The Grievance Officer is responsible for receiving and resolving complaints concerning the website, the Apps, and the processing of personal data.

2. How to file a grievance

Send your complaint by email to support@xyzzyapps.link. To help us respond quickly, please include:

- Your name and contact details;

- A description of the issue and the product or transaction concerned;

- Any order reference or receipt you have.

3. Response times

We acknowledge complaints within 48 hours of receipt and make our best effort to resolve them within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.

For complaints under the Information Technology Rules, 2021, we acknowledge receipt within 24 hours and resolve within 15 days of receipt where possible.

4. If you are not satisfied

If your grievance is not resolved to your satisfaction, you may escalate it to the appropriate consumer dispute redressal commission under the Consumer Protection Act, 2019, or pursue other remedies available under law. Nothing in this policy restricts your right to approach courts or regulators.

5. Refund disputes

Grievances about refunds are handled under our Refund Policy. If a refund is declined and you believe this is in error, respond to the decline email and the Grievance Officer will review the decision.